Our value proposition
PRIMOBOX simplifies the daily life of business departments by supporting them in their digital transformation. Thanks to Primobox’s dematerialization solutions, in 1 to 3 clicks, you can search, organize, validate, extract, and distribute any type of document in a 100% secure way. Significant time savings, real reduction in costs, a dynamic brand image and the legal compliance necessary to optimize all you exchanges, both internally and externally: this is what dematerialization with Primobox brings.
Profitability
The digitalization of exchanges is key to your company’s productivity and modernity.
We guarantee a quick ROI (return on investment) proven for more than 10 years with our customers (from 0.50 to 1€ in savings per document).
Compliance
We are a publisher and trusted third party (FNTC).
Our solutions give you the legal traceability you need for all your exchanges.
Security
The security of our solutions is enhanced by hosting all data in France, in ISO 27001-certified data centers.
Our storage space offers very high security conditions, well beyond the usual standards of the web.
Simplicity
Our SaaS are up and running in a matter of days, non-intrusive and do not require the intervention of your IT department.
They are compatible with your existing Information Systems (IS).
Our commitments
At Primobox, know-how must always go hand in hand with well-being. And our know-how is in one word, commitment: concrete, everyday, within the team as well as with our customers and our environment.
Check out our key commitments:
Customer satisfaction at the heart of our approach
We have established a continuous quality approach in order to guarantee customer satisfaction:
- Systematic NPS (Net Promoter Score) measurements for our B2B customers
- An external and unbiased collection of our end user’s satisfaction with the quality of our MyPrimobox support
Today, we are proud to have a customer loyalty rate of over 99%!
A unique commitment to service
- A human and direct relationship: thanks to our team of dedicated Account Managers, our customers benefit from a single point of contact on a day-to-day basis who will assist them with their configuration needs, training, or any other question about our solutions and services.
- Availability rates and response times are measured externally so that we can continue to improve the performance of our platform and implement penalties in the event of disappointing results
- Specific support has been put in place for employees as part of the use of their myPrimobox® secure storage space
A long-standing CSR initiative
Committed to CSR, we are putting in place concrete measures to address the industry-specific issues and the expectations of its stakeholders.
Since 2018, Primobox has been labeled a Responsible Digital Enterprise (ENR). This label distinguishes companies that voluntarily integrate ethical, social and environmental concerns into their business activities and in their relationships with all their internal and external stakeholders.
Customer satisfaction at the heart of our approach
We have established a continuous quality approach in order to guarantee customer satisfaction:
- Systematic NPS (Net Promoter Score) measurements for our B2B customers
- An external and unbiased collection of our end user’s satisfaction with the quality of our MyPrimobox support
Today, we are proud to have a customer loyalty rate of over 99%!
A unique commitment to service
- A human and direct relationship : thanks to our team of dedicated Account Managers, our customers benefit from a single point of contact on a day-to-day basis who will assist them with their configuration needs, training, or any other question about our solutions and services.
- Availability rates and response times are measured externally so that we can continue to improve the performance of our platform and implement penalties in the event of disappointing results
- Specific support has been put in place for employees as part of the use of their myPrimobox® secure storage space
Customer satisfaction at the heart of our approach
Committed to CSR, we are putting in place concrete measures to address the industry-specific issues and the expectations of its stakeholders.
Since 2018, Primobox has been labeled a Responsible Digital Enterprise (ENR). This label distinguishes companies that voluntarily integrate ethical, social and environmental concerns into their business activities and in their relationships with all their internal and external stakeholders.
In addition, anchored and heavily involved in the territory of the Bordeaux metropolis, Primobox is a patron of Bordeaux Mécènes Solidaires. This territorial foundation supports and assists associations by developing innovative solidarity projects. Primobox has also developed a skills sponsorship program whereby its employees can get involved by dedicating 10 working days a year to these solidarity projects.
Find out more about our
dematerialization platforms!
